Frequently Asked Questions (FAQ)
Pressed stop charging, but the charger is still running
If you have stopped charging through the app but the charger is still running, try pressing stop again. If it does not stop, press the emergency button located at the bottom of the charger (DC) or the side of the charger (AC), then disconnect the charging cable from the vehicle.
The app does not send a notification when charging is complete
Check that the app notifications are enabled and verify the notification settings on your phone to ensure they are not disabled, allowing the system to send alerts as expected.
The app is slow, freezes, or does not work
Try closing and reopening the app. If the issue persists, clear the app cache or update it to the latest version to ensure smooth operation.
Unable to find nearby charging stations
Make sure your GPS is turned on and that you have granted the app permission to access your location so it can accurately find nearby charging stations.
Unable to scan the QR code to start charging
Try cleaning your camera lens for a clearer scan. If scanning still does not work, manually enter the charger’s code into the app instead.
Added funds, but the balance is not updated
Check your transaction history in the app first. If the funds have not been added, wait for 5-10 minutes. If the balance is still not updated, contact customer support for assistance.
